Thank you for shopping at Just Abuncha Kids Clothes! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.
Return Eligibility
- Returns must be initiated within 14 days of receiving your order.
- *Return Window Extended to 30 days for all orders placed before Christmas Day (12/25/2024)
- Items must be returned to us within 14 days of initiating the return.
- To be eligible for a return, the following conditions must be met:
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Items must not have any signs of wear, stains, or damage.
How to Initiate a Return
- Contact Us: To start the return process, please email our customer service team at [Customer Service Email] or use our online return form located in the “Returns” section of our website.
- Return Authorization: You will receive a Return Authorization (RA) number and further instructions on how to return your items.
- Prepare Your Package:
- Pack the items securely in their original packaging if possible.
- Include a copy of your receipt or order confirmation along with the RA number.
- Ship Your Return:
- Send your return to the address provided in your return authorization email.
- Please ensure that the package is postmarked within 14 days of receiving your RA number. We recommend using a trackable shipping service to ensure your return arrives safely.
Refunds
- Once we receive and inspect your returned items, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.
Exchanges
- Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange an item, please initiate a return and place a new order for the desired item.
Non-Returnable Items
- For hygiene and safety reasons, the following items are non-returnable:
- Underwear and socks
- Swimwear
Contact Us
If you have any questions or concerns about our return policy, please feel free to reach out to our customer service team at [email protected].
Thank you for choosing Just Abuncha Kids Clothes! We appreciate your business and are here to help if you need anything.
